Orders & Returns

Placing an Order

Once you place an order you'll pay securely by card at checkout and receive a confirmation email with your order reference. We'll email you again with tracking as soon as your order is dispatched.

Returns

• ◆ Returns are accepted within 14 days of delivery.
• ◆ Items must be unworn, unwashed, undamaged and in their original condition.
• ◆ All original tags and any security return tags must remain attached. Returns with removed or tampered security tags will not be accepted.
• ◆ Items must be free from perfume, deodorant, makeup, fake tan, smoke, pet hair and any other marks or odours.
• ◆ Items that have been altered, washed or worn will not be eligible for return.
• ◆ Customised or made-to-measure items (any garment with a Custom Fit / tailored measurements) are made specifically for you and cannot be returned, refunded or exchanged unless they arrive faulty.
• ◆ Sale items are final sale unless they are faulty.
• ◆ Customers are responsible for return postage costs unless the item is faulty or incorrect.
• ◆ To start a return, customers must email info@pakeezafashion.co.uk with their order number.

Customised & Made-to-Measure Items

Because customised garments are tailored to your chosen measurements, they are non-returnable and non-exchangeable. You confirm and accept this at checkout before placing an order for a customised item. This does not affect your statutory rights if an item arrives faulty or incorrect — in that case please see 'Faulty or Incorrect Items' below.

Return Inspection

Every returned item is carefully inspected before a refund is approved. We reserve the right to refuse returns that do not meet our returns policy. If an item is returned in a condition that makes it unsuitable for resale, we may refuse the refund or make an appropriate deduction where permitted by UK consumer law.

Refunds

Once your return has been received and successfully passed inspection, your refund will be issued to your original payment method within 5–7 working days.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us within 48 hours of delivery with clear photographs of the issue before the item is worn. We'll assess the issue and arrange an appropriate resolution as quickly as possible.